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  • Office Management
    Wayne Rollins teaches
    business students
    about communication
  • Office Management
    Students at MTSU meet potential employers before graduation
  • Office Management
    Office Management major
    Jacklyn Hagler received an NBEA Award of Merit
  • Office Management
    Professor Robert Blair was named National Business Educators Association Collegiate Teacher of the Year

Office Management

ENROLLMENT CLOSED

Today's office manager must have a good head on his or her shoulders because there will be many hats to wear. At times, this person will don several hats at the same time and be expected to look good and act professionally in each of them. If we browse the office manager's hat closet, we will likely see one suited for human resources—and another for facilities planning—and still another for a psychologist! Individuals who manage the office environment find themselves immersed in a world of change where job titles vary and responsibilities span from administrative duties to coaching to mentoring. This field is not for the fainthearted because the office manager must remain calm and cool and make good decisions during the perfect storms of office politics, power plays, and bruised egos. Even future business owners will eventually hire personnel and, therefore, will benefit from the office management program.

The student, the hat, and the wardrobe

Due to lack of funds, some students do not own the appropriate business attire to make the best impression when appearing at a public event. The Department of Marketing sponsors Raiders' Closet, which gives faculty, staff, and students the opportunity to donate professional business attire, dry cleaned and on hangers, for disadvantaged students to participate in job interviews, internships, job fairs, and formal presentations.

She exemplifies the “worker” attitude

Teresa Thomas is a successful graduate of the Office Management program. She first earned her Two-Year Certification in business administration and later earned her Bachelor of Business Administration degree with an office-management concentration. Her business career included banking, academic advising, and serving as associate director of records at MTSU (interim director for one year). Today, after completing her Master of Business Administration, Teresa is director of Enrollment Technical Systems at MTSU where she guides and supports students, faculty, and administration.

Individuals pursuing a major in Office Management are positioning themselves to enter a variety of areas, including support positions in many business areas. Examples include

  • Administrative assistants
  • Banking support personnel
  • Executive assistants
  • Insurance support personnel
  • Medical/nursing care specialist
  • Office manager in most fields
  • Real estate support personnel
  • Senior living/resident relations professional
  • Word processing managers

Employers of MTSU alumni include

  • Federal Reserve in Nashville
  • Florida Farm Bureau Insurance
  • Health IT Services Group
  • Hillsboro High School
  • Larry Maxwell Inc.
  • Midsouth Bank
  • Montgomery County Schools
  • MTSU Alumni Relations
  • MTSU Enrollment Technical Systems
  • Nashville State Technical Institute
  • Smyrna High School
  • Southeast Financial Credit Union
  • Stonecrest Medical Center
  • Store Opening Solutions
  • Vanderbilt University
  • Wright Travel

The Office Management major leads to a Bachelor of Business Administration (B.B.A.)  degree.

The Department of Marketing also offers majors in Business Education, teaching and non-teaching options, leading to a Bachelor of Science (B.S.) degree and in Entrepreneurship, leading to the Bachelor of Business Administration (B.B.A.) degree.

Undergraduate students can pursue minors in Office Management and Business Communication. An interdisciplinary minor is available in Entrepreneurship. 

A Master of Business Education (M.B.E.) degree is available and is also offered online.

Office Management, B.B.A.

Department of Marketing 
615-898-2902
Virginia Hemby, program coordinator 
Virginia.Hemby-Grubb@mtsu.edu

NOTE: The Office Management major is being phased out. New applications are no longer being accepted to this program.

Office Management majors receive preparation to become administrative office managers, word processing managers, and administrative assistants. The program offers preparation for support positions in other business areas such as banking, real estate, and management. The major consists of 30 hours, 50 percent of which must be taken in residence at MTSU.

The program below includes a Business Administration minor. An alternate business minor may be chosen, but it may require total hours for graduation to exceed 120.

Curriculum: Office Management

Curricular listings include General Education requirements in Communication, History, Humanities and/or Fine Arts, Mathematics, Natural Sciences, and Social/Behavioral Sciences categories.

Freshman

 

  • ENGL 1010 - Expository Writing  3 credit hours  (Comm)

    ENGL 1010 - Expository Writing

    3 credit hours

    The first General Education English course. Emphasis on learning to adapt composing processes to a variety of expository and analytic writing assignments. Minimum grade of C- required for credit.

  • ENGL 1020 - Research and Argumentative Writing

    3 credit hours

    Prerequisite: ENGL 1010. The second General Education English course. Emphasis on analytic and argumentative writing and on locating, organizing, and using library resource materials in the writing. Minimum grade of C- required for credit.

 

  • MATH 1630 - College Mathematics for Managerial, Social, and Life Sciences

    3 credit hours

    Prerequisites: Two years of high school algebra and a Math Enhanced ACT greater than 25 or MATH 1710. Topics include solving systems of linear equations, Leontief models, linear programming, mathematics of finance, set theory, and probability theory.

  • MATH 1810 - Applied Calculus I  3 credit hours  (Math)

    MATH 1810 - Applied Calculus I

    3 credit hours

    Prerequisite: Eligibility to take MATH 1710. First of a four-course sequence. Introduces mathematical modeling applied to real-world problems. Sets, functions, inverse models, limits, continuity, first and second order model building, single variable differentiation, implicit differentiation, inverse problems (exponential and log models). First and second derivatives used to study the behavior of real-world applications.

 

  • BCED 2320 - Document Production

    3 credit hours

    (BCED 1310 recommended.) Extension and refinement of fundamental manipulative abilities and keyboarding knowledges; development of production capacity through the completion of increasingly involved problems.

  • BCED 2330 - Word Processing Concepts

    3 credit hours

    (BCED 2320 recommended.) Familiarization with word processing equipment, implications, and applications in business operations.

  • Social and/or Behavioral Sciences 3 credit hours
  • Natural Sciences (2 prefixes) 8 credit hours
  • Humanities and/or Fine Arts 6 credit hours

Subtotal: 32 Hours

 

Sophomore

 

  • ENGL 2020 - Themes in Literature and Culture

    3 credit hours

    Prerequisites: ENGL 1010 and ENGL 1020. Traces a specific theme or idea through a number of literary texts that reflect different historical and cultural contexts. Subject will vary.

  • ENGL 2030 - The Experience of Literature  3 credit hours  (Hum/FA)

    ENGL 2030 - The Experience of Literature

    3 credit hours

    Prerequisites: ENGL 1010 and ENGL 1020. The reading of a variety of literary types which illuminate themes and experiences common to human existence.

  • HUM 2610 - Foreign Literature in Translation

    3 credit hours

    Prerequisites: ENGL 1010 and ENGL 1020. Representative works of French, German, and Hispanic authors in English translation. No foreign-language proficiency required. Carries General Education credit.

 

  • ACTG 2110 - Principles of Accounting I

    3 credit hours

    Prerequisites: A college-level math course; ENGL 1010; sophomore standing. Financial accounting for proprietorships and partnerships with emphasis on the accounting cycle for service and merchandising organizations. Additional topics include accounting for receivables; inventories; property, plant, and equipment; and current liabilities. (Not open to students with credit in ACTG 3000.)

  • ACTG 2120 - Principles of Accounting II

    3 credit hours

    Prerequisite: ACTG 2110. A continuation of financial accounting concepts with emphasis on debt and equity structures, the statement of cash flows, and ratio analysis. Managerial accounting topics include job, standard- and activity-based costing, cost/volume/profit (CVP) analysis, and budgeting. (Not open to students with credit in ACTG 2125 or ACTG 3000.) [Same as TBR Community Colleges ACCT 1020.]

  • BCED 2340 - Microcomputer Word Processing Applications

    3 credit hours

    Prerequisite: BCED 2330. Advanced word processing and computer applications, including formatting and preparation of lengthy documents such as company newsletters and databases.

  • COMM 2200 - Fundamentals of Communication

    3 credit hours

    Principles and processes of effective public oral communication including researching, critical thinking, organizing, presenting, listening, and using appropriate language. Emphasis on informative, persuasive, special occasion, and extemporaneous (impromptu) speaking. Counts as part of the General Education Communication requirement.

  • ECON 2410 - Principles of Economics, Macroeconomics

    3 credit hours

    As an aid to understanding modern economic society: economic concepts of national income and its fluctuations, inflation, unemployment, role of the banking system, monetary and fiscal policies, and international topics.

  • ECON 2420 - Principles of Economics, Microeconomics

    3 credit hours

    As an aid to understanding modern economic society: economic concepts of consumer and firm behavior; the pricing of goods, services, and productive factors; international topics; and an overview of the American economy.

  • BIA 2610 - Statistical Methods

    3 credit hours

    Prerequisite: MATH 1630 or MATH 1810. The application of collecting, summarizing, and analyzing data to make business decisions. Topics include measures of central tendency, variation, probability theory, point and interval estimation, correlation and regression. Computer applications emphasized.

Choose 6 hours from:

  • HIST 2010 - Survey of United States History I

    3 credit hours

    Survey of the political, economic, social, cultural, and diplomatic phases of American life in its regional, national, and international aspects. HIST 2010 discusses the era from the beginning to 1877. HIST 2020 discusses the era from 1877 to the present. These courses are prerequisite for all advanced courses in American history and satisfy the General Education History requirement. HIST 2010 is NOT a prerequisite for HIST 2020.

  • HIST 2020 - Survey of United States History II

    3 credit hours

    Survey of the political, economic, social, cultural, and diplomatic phases of American life in its regional, national, and international aspects. HIST 2010 discusses the era from the beginning to 1877. HIST 2020 discusses the era from 1877 to the present. These courses are prerequisite for all advanced courses in American history and satisfy the General Education History requirement. HIST 2010 is NOT a prerequisite for HIST 2020.

  • HIST 2030 - Tennessee History

    3 credit hours

    The role of the state in the development of the nation. May be used to satisfy one part of the General Education History requirement.

Subtotal: 30 Hours

 

Junior

 

  • BIA 3620 - Introduction to Business Analytics

    3 credit hours

    Prerequisites: BIA 2610 or equivalent, junior standing. Corequisite: BIA 3621. Introduction to the concepts and application of data analytics in business. Spreadsheet software and associated analytic tools will be utilized to visualize, model, and analyze business data using a hands-on-approach.

  • MGMT 3610 - Principles of Management

    3 credit hours

    Prerequisite: Junior standing. Concepts of the management functions of planning, organizing, and controlling with an emphasis on behavioral science concepts as applied to managing people in organizations.

  • MGMT 3620 - Supply Chain Operations

    3 credit hours

    Prerequisite: Junior standing. Focuses on the integration between supply chain operations strategies/decisions and their impact on other business functions in an organization. Examines operations management concepts using a global supply chain perspective. Covers topics such as inventory management, lean/just in time, project management, and supply-demand matching. Overarching goal of using supply chain operations strategies to develop a business competitive advantage reinforced. This is a writing-intensive course.

  • BCED 3010 - Office Management  3 credit hours  §

    BCED 3010 - Office Management

    3 credit hours

    Prerequisites: Admission into the College of Business; junior standing. Office organization and functions; layout and equipment; selection, training, and supervision of personnel; office automation; planning, organizing, and controlling office services; cost reduction; work simplification.

  • BCED 3510 - Business Communication

    3 credit hours

    Prerequisite: Junior standing. (Keyboarding skills helpful.) A review of the theory and processes in oral and written business communication. Emphasis on the extensive functions of written and electronic communications.

  • BCED 4510 - Business Report Writing

    3 credit hours

    Prerequisites: Junior standing; admission into the College of Business. (BCED 3510 recommended.) Nature, general function, and present need of reports in industry. Recognizing, organizing, and investigating problems preparatory to writing reports and construction and writing of distinctive business and technical reports.

  • FIN 3010 - Business Finance  3 credit hours  

    FIN 3010 - Business Finance

    3 credit hours

    Prerequisite: Junior standing. Theory of corporate finance, emphasizing wealth creation, valuation, risk, capital budgeting, and cost of capital.

  • MKT 3820 - Principles of Marketing

    3 credit hours

    Prerequisite: Junior standing. Survey of the functions, processes, and institutions involved in the distribution of consumer and industrial goods and services. Decision making in marketing management introduced.

  • BLAW 3400 - Legal Environment of Business

    3 credit hours

    Prerequisite: Junior standing. Legal rights and potential liabilities of business persons. Presentation of the dynamic nature of law in responding to the changing social, ethical, political, regulatory, and international environment. Includes the development and nature of the legal system; business crimes; the law of torts and product liability; constitutional limitations on regulatory powers; legislative, judicial, and administrative control of business activity through the laws of business organizations, securities regulations, antitrust laws, employment laws, labor and safety laws, and consumer protection.

Subtotal: 30 Hours

 

Senior

 

  • BCED 4350 - Records Management  3 credit hours  §

    BCED 4350 - Records Management

    3 credit hours

    Prerequisites: Junior standing; admission into the College of Business. Equipment and systems used for information storage, transmission, and retrieval. Filing, microfilming, tape processing and storage system design, form usage, and other information management functions in the office included.

  • BCEN (approved elective) 3 credit hours
  • BCED 4640 - Issues and Trends in Office Management

    3 credit hours

    Prerequisites: Junior standing; admission into the College of Business. (BCED 3010 recommended.) Significant research of emerging problems in office management: group dynamics, workplace issues, ethics and diversity information processing, and problem solving.

  • BCED 4660 - Corporate Communication

    3 credit hours

    Prerequisites: Junior standing; admission into the College of Business. (BCED 3510 recommended.) Research and analysis of case studies of significant research; case studies in business communication; communication policies, principles, and procedures from the executive's viewpoint.

  • BCED 4810 - Internship Program  3 credit hours  §

    BCED 4810 - Internship Program

    3 credit hours

    Prerequisites: Junior standing; admission into the College of Business. A supervised program of related work experience. Provides experiential opportunities for the application of the theoretical concepts learned.

  • BCEN (approved elective) 3 credit hours §
  • Electives 7 credit hours
  • BUAD 4980 - Strategic Management

    3 credit hours

    Prerequisites: Admission into the College of Business; must be taken after completion of the business requirements and in the semester in which the student graduates. Development of top management perspective with emphasis on policy and strategy formulation and evaluation through the demonstration of competence in handling multifunctional business problems. Transfer credit not allowed; must be taken in residence.

Subtotal: 28 Hours

 

Total hours in program: 120

 

NOTE:

*A 2.25 GPA is required in these courses for admission to the Jones College of Business.

§Admission required

Academic Map

Note: This program is being phased out. New applications are no longer being accepted into the program.

Following is a printable, suggested four-year schedule of courses:

Office Management, B.B.A., Academic Map  

 

Dr. Martha Balachandran
Professor
martha.balachandran@mtsu.edu

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Dr. Robert B. Blair
Director, Center for Economic Education | Professor
robert.blair@mtsu.edu

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Dr. Patrick Geho
Associate Professor
patrick.geho@mtsu.edu

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Dr. Virginia Hemby-Grubb
Professor
virginia.hemby-grubb@mtsu.edu

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Dr. Ronda G. Henderson
Associate Professor
ronda.henderson@mtsu.edu

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Dr. Stephen D. Lewis
M.B.E. Program Director | Professor
steve.lewis@mtsu.edu

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Brock A. Patterson
Instructor
brock.patterson@mtsu.edu

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Dr. Sherry J. Roberts
Associate Professor
sherry.roberts@mtsu.edu

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Dr. M. Wayne Rollins
Associate Professor
wayne.rollins@mtsu.edu

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Dr. Vincent W. Smith
Interim Department Chair | Professor
vince.smith@mtsu.edu

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Dorothy S. Warren
Instructor
dorothy.warren@mtsu.edu

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Dr. Raholanda White
Professor
raholanda.white@mtsu.edu

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Business Communication and Entrepreneurship

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