Brian is one of the two full time help desk technicians. His primary function is to provide the first point of contact for all technical problems and questions relating to information technology and services which support the research, instructional, and administrative activities of the University community. Brian's responsibilities include desktop computing (hardware and software); peripherals; mainframe systems and applications; networking and data communications; Web and Internet tools; and email packages. Brian provides real time support via telephone, email, and in person to help ensure continued work productivity and efficiency of users. Brian also develops and maintains training material for help desk student workers.