• Office Management
    Wayne Rollins teaches
    business students
    about communication
  • Office Management
    Students at MTSU meet potential employers before graduation
  • Office Management
    Office Management major
    Jacklyn Hagler received an NBEA Award of Merit
  • Office Management
    Professor Robert Blair was named National Business Educators Association Collegiate Teacher of the Year

Office Management

Today's office manager must have a good head on his or her shoulders because there will be many hats to wear. At times, this person will don several hats at the same time and be expected to look good and act professionally in each of them. If we browse the office manager's hat closet, we will likely see one suited for human resources—and another for facilities planning—and still another for a psychologist! Individuals who manage the office environment find themselves immersed in a world of change where job titles vary and responsibilities span from administrative duties to coaching to mentoring. This field is not for the fainthearted because the office manager must remain calm and cool and make good decisions during the perfect storms of office politics, power plays, and bruised egos. Even future business owners will eventually hire personnel and, therefore, will benefit from the office management program.

Raiders Closet

The student, the hat, and the wardrobe

Due to lack of funds, some students do not own the appropriate business attire to make the best impression when appearing at a public event. The Department of Business Communication and Entrepreneurship sponsors Raiders' Closet, which gives faculty, staff, and students the opportunity to donate professional business attire, dry cleaned and on hangers, for disadvantaged students to participate in job interviews, internships, job fairs, and formal presentations.

Teresa Thomas, graduate of the Office Management program

She exemplifies the “worker” attitude

Teresa Thomas is a successful graduate of the Office Management program. She first earned her Two-Year Certification in business administration and later earned her Bachelor of Business Administration degree with an office-management concentration. Her business career included banking, academic advising, and serving as associate director of records at MTSU (interim director for one year). Today, after completing her Master of Business Administration, Teresa is director of Enrollment Technical Systems at MTSU where she guides and supports students, faculty, and administration.

Individuals pursuing a major in Office Management are positioning themselves to enter a variety of areas, including support positions in many business areas. Examples include

  • Administrative assistants
  • Banking support personnel
  • Executive assistants
  • Insurance support personnel
  • Medical/nursing care specialist
  • Office manager in most fields
  • Real estate support personnel
  • Senior living/resident relations professional
  • Word processing managers


Employers of MTSU alumni include

  • Federal Reserve in Nashville
  • Florida Farm Bureau Insurance
  • Health IT Services Group
  • Hillsboro High School
  • Larry Maxwell Inc.
  • Midsouth Bank
  • Montgomery County Schools
  • MTSU Alumni Relations
  • MTSU Enrollment Technical Systems
  • Nashville State Technical Institute
  • Smyrna High School
  • Southeast Financial Credit Union
  • Stonecrest Medical Center
  • Store Opening Solutions
  • Vanderbilt University
  • Wright Travel

Dr. Marha Balachandran
Professor
martha.balachandran@mtsu.edu

Phone | 615-898-2036
Office | Room 438, Business and Aerospace Building (BAS)
Mail | MTSU Box 40, Murfreesboro, TN 37132

Degree Information 
Ed.D., University of Memphis (1991)
M.B.E., Middle Tennessee State University (1983)
B.S., Middle Tennessee State University (1974)
Hide

Dr. Robert B. Blair 
Professor
robert.blair@mtsu.edu

Phone | 615-898-5284
Office | Room N240, Business and Aerospace Building (BAS)
Mail | MTSU Box 40, Murfreesboro, TN 37132

Degree Information
Ph.D., Louisiana State University, Baton Rouge (1993)
M.B.E., Middle Tennessee State University (1987)
B.S., Oral Roberts University, OK (1986)
Hide

Kay Blasingame-Boike 
Lecturer
kay.blasingame-boike@mtsu.edu

Phone | 615-898-5687
Office | Room N431, Business and Aerospace Building (BAS)
Mail | MTSU Box 40, Murfreesboro, TN 37132

Degree Information
M.B.A., Middle Tennessee State University (1980)
B.S., Middle Tennessee State University (1973)
Hide

Patrick Geho 
Associate Professor
patrick.geho@mtsu.edu

Phone | 615-849-9999
Office | Chamber of Commerce
Mail | MTSU Box 98, Murfreesboro, TN 37132

Degree Information
J.D., Nashville School of Law, TN (1985)
B.A., Saint Leo University, FL (1975)
Hide

Dr. Virginia Hemby-Grubb 
Professor
virginia.hemby-grubb@mtsu.edu

Phone | 615-898-2369
Office | Room N440, Business and Aerospace Building (BAS)
Mail | MTSU Box 40, Murfreesboro, TN 37132

Degree Information
Ph.D., University of Southern Mississippi (1995)
M.Ed., University of Southern Mississippi (1992)
B.S., University of Southern Mississippi (1991)
Hide

Dr. Ronda G. Henderson 
Associate Professor
ronda.henderson@mtsu.edu

Phone | 615-898-2028
Office | Room N446, Business and Aerospace Building (BAS)
Mail | MTSU Box 40, Murfreesboro, TN 37132

Degree Information
Ph.D., Virginia Polytechnic Institute State University (2005)
M.S., University of North Carolina, Greensboro (1996)
B.S., North Carolina Agricultural and Technical State University (1995)
Hide

Dr. Stephen D. Lewis
Department Chair
steve.lewis@mtsu.edu

Phone | 615-898-2902
Office | Room N429, Business and Aerospace Building (BAS)
Mail | MTSU Box 152, Murfreesboro, TN 37132

Degree Information
Ph.D., University of North Dakota, Grand Forks (1977)
M.Ed., University of Memphis (1975)
B.S., Tennessee Tech University (1974)
Hide

Brock A. Patterson 
Instructor
brock.patterson@mtsu.edu

Phone | 615-898-2902
Office | Room N429, Business and Aerospace Building (BAS)
Mail | MTSU Box 40, Murfreesboro, TN 37132

Degree Information
M.B.E., Middle Tennessee State University (2012)
B.B.A., Middle Tennessee State University (2010)
Hide

Dr. Sherry J. Roberts 
Assistant Professor
sherry.roberts@mtsu.edu

Phone | 615-904-8250
Office | Room N442, Business and Aerospace Building (BAS)
Mail | MTSU Box 40, Murfreesboro, TN 37132

Degree Information
Ph.D., University of Louisville, KY (2003)
M.S., Arkansas State University State University (1988)
B.A., Central Methodist University, MO (1976)
Hide

Dr. M. Wayne Rollins 
Associate Professor
wayne.rollins@mtsu.edu

Phone | 615-898-5185
Office | Room N445, Business and Aerospace Building (BAS)
Mail | MTSU Box 472, Murfreesboro, TN 37132

Degree Information
Ed.D., University of Georgia, Athens (1980)
M.B.E., Middle Tennessee State University (1976)
B.S., Middle Tennessee State University (1975)
Hide

Dr. Vincent W. Smith
Professor
vince.smith@mtsu.edu

Phone | 615-898-2192
Office | Room N433, Business and Aerospace Building (BAS)
Mail | MTSU Box 160, Murfreesboro, TN 37132

Degree Information
Ed.D., Vanderbilt University (1994)
M.B.E., Middle Tennessee State University (1985)
B.S., Middle Tennessee State University (1984)
Hide

Doug Tatum 
Associate Professor
doug.tatum@mtsu.edu

Phone | 615-898-2785
Office | Room N436, Business and Aerospace Building (BAS)
Mail | MTSU Box 40, Murfreesboro, TN 37132

Degree Information
M.AC., Florida State University (1980)
B.S., Florida State University (1979)
Hide

Dorothy S. Warren 
Instructor
dorothy.warren@mtsu.edu

Phone | 615-898-2256
Office | Room N447, Business and Aerospace Building (BAS)
Mail | MTSU Box 40, Murfreesboro, TN 37132

Degree Information
M.B.E., Middle Tennessee State University (1999)
B.S., Middle Tennessee State University (1978)
Hide

Dr. Raholanda White
Professor
raholanda.white@mtsu.edu

Phone | 615-898-2034
Office | Room N448, Business and Aerospace Building (BAS)
Mail | MTSU Box 40, Murfreesboro TN 37132

Degree Information
Ph.D., University of Missouri, Columbia (1990)
M.S., University of Memphis (1984)
B.S., Lambuth University, TN (1980)
Hide

Dr. Rachel C. Wilson 
Assistant Professor
rachel.wilson@mtsu.edu

Phone | 615-898-2618
Office | Room N429, Business and Aerospace Building (BAS)
Mail | MTSU Box 40, Murfreesboro, TN 37132

Degree Information
Ph.D., University of Alabama, Birmingham (2002)
B.S., University of Alabama, Tuscaloosa (1997)
Hide

The Office Management major leads to a Bachelor of Business Administration (B.B.A.)  degree.

The Department of Business Communication and Entrepreneurship also offers majors in Business Education, teaching and non-teaching options, leading to a Bachelor of Science (B.S.) degree and in Entrepreneurship, leading to the Bachelor of Business Administration (B.B.A.) degree.

Undergraduate students can pursue minors in Office Management and Business Communication. An interdisciplinary minor is available in Entrepreneurship. 

A Master of Business Education (M.B.E.) degree is available and is also offered online.

An academic map is a suggested four-year schedule of courses based on degree requirements in the undergraduate catalog. This sample schedule serves as a general guideline to help build a full schedule each term. Milestones, courses, and special requirements necessary for timely progress to complete a major are designated to keep you on track to graduate in four years. Missing milestones could delay your program. 

This map based on the 2013-2014 undergraduate catalog is not a substitute for academic advisement - contact your advisor if you have any questions about scheduling or about your degree requirements. Also see the current undergraduate catalog (catalog.mtsu.edu) for a complete list of requirements and electives.Note: Requirements are continually under revision, and there is no guarantee they will not be changed or revoked; contact the department and/or program area for current information. 

You may choose to attend a summer term to reduce your load during fall or spring terms but still stay on track to graduate in four years (see below). NOTE: Learning Support courses will alter the sequences on this map.

Office Management Academic Map

Department of Business Communication and Entrepreneurship
Middle Tennessee State University | Murfreesboro


Suggested Fall/Spring and Summer/Fall/Spring Four-Year Schedule with Business Administration Minor

Refer to the scholarships website for information regarding use of the Lottery Scholarship for the summer term.

Click here for printer friendly academic map.

FRESHMAN FALL FRESHMAN SPRING
CourseHoursMilestones/Notes CourseHoursMilestones/Notes
ENGL 1010 (Comm)3  ENGL 1020 (Comm)3 
MATH 1630 or 1810 (Math)3  Soc/Beh Sci3 
Nat Sci (Rubric 1)4  Nat Sci (Rubric 2)4
Hum/FA (Rubric 1)3  Hum/FA (Rubric 2)3 
BCEN 23203  BCEN 23303Prereq: BCEN 2320 recommended
SUBTOTAL16  SUBTOTAL16 
SOPHOMORE FALL SOPHOMORE SPRING
ENGL 2020, ENGL 2030, or
HUM 2610 (Hum/FA)3  COMM 2200 (Comm)3 
ECON 2410* (Soc/Beh Sci)3  ECON 2420*3 
HIST 2010, HIST 2020, or HIST 20303  HIST 2010, HIST 2020, or HIST 20303 
ACTG 2110*3Prereq: College-level math; ENGL 1010 ACTG 21203Prereq: ACTG 2110
BCEN 23403Prereq: BCEN 2330 QM 2610*3Prereq: MATH 1630 or 1810
SUBTOTAL15  SUBTOTAL15 
*2.25 GPA in these courses for admission to Jones College of Business 2.25 GPA overall required for admission to Jones College of Business
JUNIOR FALL JUNIOR SPRING
BCEN 35103  BCEN 4510§3Prereq: BCEN 3510 rec.
QM 36203Prereq: QM 2610 MKT 38203 
MGMT 36103  MGMT 36203Prereq: QM 2610
BLAW 34003  INFS 31003 
BCEN 3010§3  FIN 30103Prereq: ACTG 2120 and QM 2610
SUBTOTAL15  SUBTOTAL15 
SENIOR FALL SENIOR SPRING
BCEN 4660§3Prereq: BCEN 3510 rec.; offered fall only BCEN (approved elective)§3 
BCEN 4350§3Offered fall only BCEN 4640§3Prereq: BCEN 3010 rec.; off. spring only
Nonbusiness elective3  BCEN (approved elective)§3 
Nonbusiness elective3  Nonbusiness elective1 
BCEN 4810§3POD required BUAD 4980§3Taken last semester
SUBTOTAL15  SUBTOTAL13 
§Admission required §Admission required

TOTAL HOURS IN PROGRAM: 120

FRESHMAN SUMMER
CourseHoursMilestones/Notes CourseHoursMilestones/Notes
ENGL 1010 (Comm)3  Hum/FA (Rubric 1)3 
SUBTOTAL3  SUBTOTAL3 
FRESHMAN FALL FRESHMAN SPRING
ENGL 1020 (Comm)3  Hum/FA (Rubric 2)3 
MATH 1630 or 1810 (Math)3  ECON 2410* (Soc/Beh Sci)3 
Nat Sci (Rubric 1)4  Nat Sci (Rubric 2)4
COMM 2200 (Comm)3  ENGL 2020, ENGL 2030, or
HUM 2610 (Hum/FA)3 
SUBTOTAL13  SUBTOTAL13 
SOPHOMORE SUMMER
BCEN 23203  ECON 2420*3 
SUBTOTAL3  SUBTOTAL3 
SOPHOMORE FALL SOPHOMORE SPRING
HIST 2010, HIST 2020, or HIST 20303  HIST 2010, HIST 2020, or HIST 20303 
ACTG 2110*3Prereq: College-level math; ENGL 1010 ACTG 21203Prereq: ACTG 2110
BCEN 23303Prereq: BCEN 2320 recommended BCEN 23403Prereq: BCEN 2330
Soc/Beh Sci3  QM 2610*3Prereq: MATH 1630 or 1810
SUBTOTAL12  SUBTOTAL12 
*2.25 GPA in these courses for admission to Jones College of Business 2.25 GPA overall required for admission to Jones College of Business
JUNIOR SUMMER
BCEN 35103  MGMT 36103 
SUBTOTAL3  SUBTOTAL3 
JUNIOR FALL JUNIOR SPRING
QM 36203Prereq: QM 2610 MKT 38203 
Nonbusiness elective3  MGMT 36203Prereq: QM 2610
BCEN 3010§3  FIN 30103Prereq: ACTG 2120 and QM 2610
BLAW 34003  INFS 31003 
SUBTOTAL12  SUBTOTAL12 
SENIOR SUMMER
BCEN 4810§3POD required    
SUBTOTAL3     
SENIOR FALL SENIOR SPRING
BCEN 4660§3Prereq: BCEN 3510 rec.; offered fall only BCEN (approved elective)§3 
BCEN 4350§3Offered fall only BCEN (approved elective)§3 
Nonbusiness elective1  BCEN 4640§3Prereq: BCEN 3010 rec.; off. spring only
Nonbusiness elective3  BUAD 4980§3Taken last semester
BCEN 4510§3Prereq: BCEN 3510 recommended    
SUBTOTAL13  SUBTOTAL12 
§Admission required §Admission required

TOTAL HOURS IN PROGRAM: 120

Graduation information may be accessed here.

Business Communication and Entrepreneurship

BCEN 1310 - Keyboarding
3 credit hours
Development of manipulative ability; information essential to effective use of a computer keyboard; rapid and controlled application of ability and information to communication problems involving personal correspondence and simple business materials.

BCEN 1400 - Introduction to Business
3 credit hours
Survey of business economic units of our society; the problems of business such as ownership, social responsibility, physical factors, personnel, marketing, and managerial controls. Includes exploration and analysis of business careers.

BCEN 2010 - Career Decision Making
1 credit hour
Skills in and knowledge of the career decision-making process; aspects of career development theories; how interests, skills, and values relate to career choices; and information about how educational options and career clusters are organized.

BCEN 2020 - Job Search Communication
1 credit hour
Skills needed to efficiently and effectively search for a job, create professional resumes and career materials, use social media for job search purposes, and job interviewing skills.

BCEN 2030 - Workplace Etiquette and Protocol
1 credit hour
Provides students with workplace etiquette skills needed during the job-search process and throughout their careers. Topics will include nonverbal and interpersonal communication skills, table manners, protocol, and other career-related skills.

BCEN 2320 - Document Production
3 credit hours
(BCEN 1310 recommended.) Extension and refinement of fundamental manipulative abilities and keyboarding knowledges; development of production capacity through the completion of increasingly involved problems.

BCEN 2330 - Word Processing Concepts
3 credit hours
(BCEN 2320 recommended.) Familiarization with word processing equipment, implications, and applications in business operations.

BCEN 2340 - Microcomputer Word Processing Applications
3 credit hours
Prerequisite: BCEN 2330. Advanced word processing and computer applications, including formatting and preparation of lengthy documents such as company newsletters and databases.

BCEN 2900 - Entrepreneurship
3 credit hours
Prerequisite: BCEN 1400 recommended. The mechanics and operational skills needed for organizing and operating an enterprise.

BCEN 3010 - Office Management
3 credit hours
Prerequisites: Admission into the College of Business; junior standing. Office organization and functions; layout and equipment; selection, training, and supervision of personnel; office automation; planning, organizing, and controlling office services; cost reduction; work simplification.

BCEN 3510 - Business Communication
3 credit hours
Prerequisite: Admission into the College of Business and junior standing. (Keyboarding skills helpful.) A review of the theory and processes in oral and written business communication. Emphasis on the extensive functions of written and electronic communications.

BCEN 4200 - Problems in Business and Marketing Education and Entrep
1 to 3 credit hours
Prerequisites: Admission into the College of Business; junior standing; consent of department chair. Individual research, reading analysis, or projects in contemporary problems and issues in a concentrated area of study under the direction of a faculty member. This course may be taken only twice.

BCEN 4240 - Materials and Methods in Basic Business
3 credit hours
Prerequisites: Admission into the College of Business; junior standing. Analysis of objectives, materials, research, and appropriate instructional strategies for developing teaching strategies and delivery systems in basic business courses such as introduction to business, economics, business communication systems, American business/legal systems, business management, and marketing.

BCEN 4250 - Innovations and Problems in Administrative Business Ser
3 credit hours
Prerequisites: Admission into the College of Business; junior standing. (BCEN 2330 recommended.) Instructional strategies in office technology including objectives, testing, audio-visuals, course content, basic programming, and standards.

BCEN 4340 - Integrated Administrative Technology
3 credit hours
Prerequisites: BCEN 2330; BCEN 2340; junior standing; admission into the College of Business. Development of necessary skills for administrators of word processing centers. Word processing feasibility, development, and implementation for business using a total information processing concept. Students have the opportunity to develop a thorough knowledge and refine skills using a variety of software applications.

BCEN 4350 - Records Management
3 credit hours
Prerequisites: Junior standing; admission into the College of Business. Equipment and systems used for information storage, transmission, and retrieval. Filing, microfilming, tape processing and storage system design, form usage, and other information management functions in the office included.

BCEN 4410 - Managerial Media Presentations
3 credit hours
Prerequisites: Junior standing; admission into the College of Business. (BCEN 2330 recommended.) Skills needed to make business presentations. Emphasis on the communication process, audience analysis, planning, presentation design, delivery, and appropriate hardware and software.

BCEN 4450 - Training Strategies for Business Systems and Technology
3 credit hours
Prerequisite: Junior standing; admission into College of Business. (BCEN 4410 recommended.) Corporate learning specialist activities such as design, development, delivery, and evaluation of learning programs for a business environment. Focuses on adult learning theories with emphasis on professional learning activities related to innovative corporate educational programs.

BCEN 4510 - Business Report Writing
3 credit hours
Prerequisites: Junior standing; admission into the College of Business. (BCEN 3510 recommended.) Nature, general function, and present need of reports in industry. Recognizing, organizing, and investigating problems preparatory to writing reports and construction and writing of distinctive business and technical reports.

BCEN 4520 - Instructional Strategies in Marketing Education
3 credit hours
Prerequisites: Junior standing; admission into the College of Business. Techniques of teaching with emphasis on problem-solving and demonstration procedures. Emphasizing teaching-learning evaluation.

BCEN 4600 - Organization and Administration of Marketing Education
3 credit hours
Prerequisites: Junior standing; admission into the College of Business. Organizing marketing education programs at secondary and postsecondary levels; emphasizes youth organizations, techniques of coordination, and administrative procedures.

BCEN 4620 - Business Plan Development
3 credit hours
Prerequisites: BCEN 2900; MGMT 3650; junior standing; admission into the College of Business. Development of a comprehensive business plan detailing all facets of a proposed venture with an emphasis on using the plan for loan acquisition and venture implementation.

BCEN 4640 - Issues and Trends in Office Management
3 credit hours
Prerequisites: Junior standing; admission into the College of Business. (BCEN 3010 recommended.) Significant research of emerging problems in office management: group dynamics, workplace issues, ethics and diversity information processing, and problem solving.

BCEN 4660 - Corporate Communication
3 credit hours
Prerequisites: Junior standing; admission into the College of Business. (BCEN 3510 recommended.) Research and analysis of case studies of significant research; case studies in business communication; communication policies, principles, and procedures from the executive's viewpoint.

BCEN 4670 - International Business Communication
3 credit hours
Prerequisites: Junior standing; admission into the College of Business. Provides students with a theoretical and practical framework for understanding and conducting effective international business communication. Emphasis on the analysis and development of international business communication processes.

BCEN 4680 - Diversity in the Workplace
3 credit hours
Prerequisites: Junior standing; admission into the College of Business. Emphasis on developing skills essential for working effectively with a diverse work force in global and domestic settings, incorporating the value of diversity into organizations, and building multicultural work teams.

BCEN 4710 - History and Foundations of Business and Marketing Educa
3 credit hours
Prerequisites: Junior standing; admission into the College of Business. Developments, aims, principles, and present status of business education; organization and evaluation of the business education curriculum; administration and supervision of business education.

BCEN 4810 - Internship Program
3 credit hours
Prerequisites: Junior standing; admission into the College of Business. A supervised program of related work experience. Provides experiential opportunities for the application of the theoretical concepts learned.

BCEN 4850 - Digital Communication for Business
3 credit hours
Prerequisites: BCEN 3510; admission into the College of Business. Offers skills needed to create digital communication for business with emphasis on the writing process, digital tools, planning, design, collaborating, copyright and fair use, and technical aspects of digital writing.

BCEN 4900 - Dimensions in Professional Development
3 credit hours
Prerequisites: Junior standing; admission into the College of Business. Emphasis on job acquisition process, time management, effective listening skills, oral and nonverbal communication competencies, dictation management, and assumption of professional responsibility for participative management activities.