Participate in one of our surveys

Evaluating Customer Experiences

This anonymous survey presents you with a scenario describing a customer experience.  We would like to know how you evaluate this experience. 

Note:  Please read the scenario before answering the survey questions about the experience.

Take the Evaluating Customer Experiences Survey

 

Consumer Behavior Survey

This short survey asks a few short questions about a number of consumer related issues dealing with banking, movies and movie theaters, soft drinks, complaining to businesses, sports leagues and teams, and fast food restaurants.

This is a fun and interesting survey that will get you thinking about how you behave as a consumer.

Take the Consumer Behavior Survey

 

Marketing Summit 2021

Understanding Fast Food Experiences - Excel Dataset

Understanding Fast Food Experiences - PowerPoint 

Contact Us

We welcome your comments, questions, and suggestions.

 

Timothy R. Graeff, Ph.D.
Director, MTSU Office of Consumer Research
Office: 615-898-5124
Email: tim.graeff@mtsu.edu

 

Don Roy, Ph.D.
Professor, Department of Marketing
Office: 615-904-5438
Email: don.roy@mtsu.edu