Skype for Business: Exchange Unified Messaging

Exchange Unified Messaging is a voicemail service offered to faculty, staff, and administration. Integrated with Microsoft Exchange, Unified Messaging (UM) automatically routes voice mail messages to email, with a speech-to-text preview of the message, as well as a complete audio attachment of the voice message within email.

Accessing Voice Mail

By default, Exchange Unified Messaging routes voice mail messages to email. To access voice mail over the phone, dial 8648 (UM4U) on campus, or 615-494-8648 (UM4U) from off campus. If calling from your office telephone, the system will prompt you for your PIN. From all other phones, you will be prompted for your mailbox number (4 digit extension) and PIN.

Personalizing your Mailbox

For instructions on recording your name, personal greeting, or away greeting, please refer to the Basic Instruction Guide. For more information regarding the Exchange Unified Messaging voice menu, please refer to the Quick Reference Guide.

Resetting your PIN

Users can reset their voice mailbox PIN through Outlook Web Access (OWA). Detailed instructions on how to reset your PIN can be found here.