**WALK UP WEDNESDAY'S WILL RESUME ON SEPTEMBER 13TH. PLEASE MAKE AN APPOINTMENT UNDER THE HOME PAGE.**
CUSTOMERS ARE TO PARK IN THE METERED SPOTS ON CHAMPION WAY OR MILITARY MEMORIAL. THE USE OF JONES LOT IS PROHIBITED AND YOU WILL RECEIVE A TICKET. YOU CAN OPT TO PAY FOR A PARKING PLACARD BY GOING TO THE PARKING OFFICE LOCATED AT 205 CITY VIEW DR.
*** Passport Agency's have revised their application process to have routine service from 10 -13 weeks and expediated from 7 - 9 weeks. It may take up to 2 weeks from the day you apply until your application is "in process". Meaning the processing time starts when the application has been entered.***
If traveling under any of these times, you will need to contact the NPIC 1-877-487-2778 for other options.
APPOINTMENTS CAN BE MADE, MONDAY - FRIDAY 8:00 a.m. to 2:30 p.m. CENTRAL TIME. Please see the link on this site to the left BOOK YOUR APPOINTMENT ONLINE.
**PLEASE REMEMBER WHEN BOOKING YOUR APPOINTMENT, THAT YOU MUST ACCURATELY LIST THE NUMBER OF PEOPLE IN YOUR PARTY. WE TYPICALLY ACCOUNT FOR 15 MINUTES PER PERSON. DO NOT SAY YOU HAVE 2 PEOPLE IN YOUR PARTY, AND SHOW UP WITH 3, THIS WILL CAUSE THE APPOINTMENT AFTER YOU TO BE DELAYED. WE REALLY APPRECIATE YOUR HELP WITH THIS.** WE BOOK UNDER CENTRAL TIME!
YOU MUST HAVE YOUR APPLICATION FILLED OUT PRIOR TO YOUR APPOINTMENT, OTHERWISE WE WILL HAVE TO RE-SCHEDULE. While waiting for your appointment time, you may sit on the chairs provided outside the office. Please be respectful of our testing center across the hall, and keep the noise volume low.
It may take up to 2 weeks, from the day you apply until your application is in process. Once it is entered into the Passport Agency's system, the processing times will apply. Customers who check their status online at travel.state.gov prior to 4 weeks from the date you applied, may receive a response of "Not Found". This means that the application is still in transit to one of our passport agencies and centers.
If you are traveling in less than 9 weeks, you will need to contact NPIC 1-877-487-2778 for your other options.
We provide money orders (via payment by debit card), if you don't have a personal check for payment to U.S. Department of State.
- Routine Service: Effective March 21st is up to 10 - 13 weeks, door-to-door, from date of application. Cost for application is now $130
- Expedited Service: up to 7-9 weeks, door-to-door, from date of application. If customers want to receive their passports within the the 7-9 weeks, it is advised to also get the Expedited service. As stated above any passports under 9 weeks will not get to you in time, and we suggest you call the NPIC 1-877-487-2778 for other options. Passport application fee is now $130, Expedited service costs an additional $60 and should be included with the passport fees at the time of application. If you plan to expedite your passport application due to travel plans, it is recommended that you send your application using USPS Priority Mail Express for processing and/or for the return of your new passport book. The cost of the 1-2 day delivery fee to have your passport book sent to you, has increased to $19.53.
Passport Agencies are only serving customers in person who have a life or death emergency and are traveling within 3 business days.
Customers can check the status of their applications online at travel.state.gov or by calling NPIC at 1-877-487-2778.
HOLIDAY HOURS PASSPORT SERVICES: We will be closed for LABOR DAY SEPT 4th.
We encourage you to read what forms you will need for your circumstances and for General passport information and fees, you can go to
https://travel.state.gov/content/travel.html for more information.
Passport Services is located in the KUC Building, Room 101. Entry into the KUC building is from either the North side where we have parking or the South side off the Quad. We only accept.
Customers can mail their Passport Renewals on their own, see travel.state.gov for information. We can process new Passport Cards and Books. Passport Services can also take the passport photo for $10. Effective October 2, 2023 the fee for photo will go up to $13, but still much less than our counterpart at Walgreens and CVS.
Please note that the clerk may be helping a customer, so if you do not reach them, please leave a message on the phone and he will return your call as soon as they can to schedule you an appointment.
Appointments are necessary.