Frequently Asked Questions
How do I get a post office box?
If you are a student who lives on campus, you have a free box assigned to you. If you are a returning student, your box number should stay the same as last term. If you are a new or transfer student, you will be assigned your box number about a week before classes begin. To find out your box number, login to your Pipeline account, and select the MTSU Post Office Box and Combination link in the Personal Information box on the Home Page. Here you'll find all the info you need.
Who is eligible to have a post office box?
MTSU students who are registered for the current semester receive a box if they live on campus.
What if someone sending me something, forgot to put my box number on my mail or parcel?
We do provide look up service for first class mail and parcels, meaning that we will look up your box number. This will delay your mail, so please make every effort to have your box number on your mail.
What if I am a student, but have no post office box number - what will happen to mail & parcels received for me?
Mail and parcels received for students who do not have a post office box will be returned to sender.
Will I keep the same box number every year?
Provided that you are continuously registered every semester except summer (and your tuition and fees are paid on time) you should keep the same box number until you graduate. During the summer, you can have your mail forwarded. If you are coming back for Fall after summer and staying on campus, we will leave your mail in your campus box if you don't ask for forwarding.
Are the boxes closed during the Summer Session?
No, but if you want your mail over the summer, you will need to pay $12 to keep it open. Otherwise put a forwarding in your Pipeline. If you don't pay for the box or have a forwarding, we will return mail to sender. You can always put a forwarding order in your Pipeline account. Date range it and then you will receive mail again when Fall Semester begins. UPS, Fed Ex & DHL cannot be forwarded and therefore they will be returned to sender. Please do not file a change of address with the United States Postal Service, USPS, they do not allow Universities forwarding rights, MTSU Post Office will be the ones in charge of your forwarding.
What if I receive something too big to go in my mail box?
You will receive an email or text message to pick up your package. You will need your MTSU ID card to retrieve it.
What if I receive mail that has to be signed for (Registered, Certified, Express, etc.)?
You will receive an email or text message to pick up your item. You will need your MTSU ID card.
How will I know my address?
If you are a new student living on campus, you can find out your address about two weeks before the semester begins on Pipeline by selecting the MTSU Post Office Box and Combination link in the Personal Information box on the Home page. If you are eligible for a PO box and the number has been assigned, the information will be here.
Where will I find the combination and instructions for opening my Post Office Box?
The combination will be in Pipeline, as explained above. Instructions for how to open the box are posted on the walls near your PO box. If you have difficulty opening your box, speak with someone at the campus post office for assistance.
How should my mail be addressed?
Your Full Name
1301 E Main Street
Murfreesboro, TN 37132
Lack of a box number could result in your mail being returned to sender.
What are your hours?
The campus post office is open Monday - Friday, 8:00 AM to 4:00 PM. The post office is closed on all campus holidays. Mail will not be delivered to the boxes on these days.
Some package carriers (Fed Ex, UPS, DHL) will not send to Post Office boxes, how can I get these items delivered?
Use your complete address (i.e.. Full Name, Box ____, MTSU, 1301 E Main Street, Murfreesboro, TN 37132). Packages for students will be delivered to the post office by the other carriers. We will notify you by email or text to let you know the package has arrived. If the company you are ordering from says that they do not deliver to post office boxes, you may put your box number after the street address like this: 1301 E Main Street # ____.
Do you ship by other carriers - Fed Ex, UPS, DHL?
No, we are contracted with the U. S. Postal Service to provide shipping services. USPS has Priority Mail, which is a 2-3 day delivery and Express Mail, which is generally overnight. Prices are very competitive with other carriers.
I have forgotten my combination or box number. Can I call the post office and get this information?
No, but you can find this information in Pipeline by selecting the MTSU Post Office Box and Combination link in the Personal Information box on the Home page. See question above for more information.
If I withdraw from school one semester or if I register late, will I get the same P. O. Box when I return?
Usually not, the box will be reissued to another student.
How can I forward my mail?
You can forward your mail online on Pipeline by selecting the MTSU Post Office Box Forwarding Address link in the Personal Information box on the Home page. Under that look for MTSU Post Office Box Forwarding Address. You can forward for the Summer term or permanently if you have graduated or moved away.
Where is the Post Office located?
The Post Office is located at Keathley University Center on the ground floor across from the Testing Center.
Do Greek Row students get post office boxes?
Yes they do.
Do you accept Credit and Debit cards?
Yes, we do accept Credit and Debit cards for all postal services, except renting a post office box. For that you will need cash or check. Money Orders may only be purchased with cash or debit, with a limit of $700 for debit cards.
Do you have boxes at the post office for mailing items?
Yes, we have USPS Priority Mail boxes as well as some free boxes that have been left with us by students. We also sell padded envelopes and manila envelopes.
Do you work just like a regular post office? Can I mail items there?
Yes, we are under contract with the US Postal Service and do almost every service that they do. We sell stamps, stamped envelopes, mail packages and sell money orders. One difference is that to mail an international package, you must complete a customs form online and present with your package. We are unable to accept manually completed forms. Go to USPS Customs Form to complete the form.