Postal Service Guidelines
The United States Postal Service operates a contract station on campus. The rules and regulations are the same for contract stations as other United States Post Offices. However, the post office personnel are not United States Postal employees. Therefore, holidays for the campus post office are observed on the same schedule as other employees of the University.
Post Office has received locker systems for your parcel need, you will receive an email that your parcel is in one of our lockers, it will give you a pin # or you can swipe your ID and the locker will open. Please read the kiosk as it will also tell you what locker it is in. The lockers are down the hall from the Charlie and Hazel Daniels Veteran's Ctr. Collect your parcel and please close the door. If you received multiple parcels you will get a pin for each of them. We are sorry but at this time we cannot place them all in one locker.
***Please ensure that your parcel is addressed in your legal name with your mailbox number on it so that we may be able to place it in the locker system. Parcels are only kept in the lockers for 4 days, (these are not storage lockers). If you do not pickup in 4 days, it will be transferred to our shelf and you will receive an updated email.***
***If you find that your parcel is on our shelf, and you would like it transferred to a locker, you can call Becky at 615-898-2459 and ask her to have a clerk help you. If the parcel is too large, we will not be able to accomdate you. All call requests must be prior to 3:30 pm.***
All students may send mail to Faculty and Departments free of charge. Please put the
Professor's name and department in the middle of your mailpiece. Put your name and
box number in the top left corner, if not having a box number put your M number with
your name in that corner. Hand the letter and either give to a post office clerk
or drop in the intra campus drop near the post office window. Students may also ask
for an inter-office envelope to place their mail to a faculty member or department.
Students may not allow others to use their MTSU post office box number for the purpose of avoiding payment of a mailbox.
Mail and parcels received for students without a post office box will be returned to sender.
Campus election material (SGA) may be processed in a limited quantity, provided three (3) days are allowed for processing.
Any unusual type of mail needs to be approved by the campus mail manager prior to entry into the mail system.
If you receive damaged packages, we do our best to stamp the outside of the parcel
to notify you. If you feel the contents were damaged during shipping, MTSU Post Office
can assist you, but you will need to contact the carrier of the parcel, i.e. USPS,
UPS, Fed Ex, DHL or Amazon to file a claim.
Only one student may receive mail in a single box, except for married students.
If you receive mail in your mailbox that was incorrectly slotted or a package that was erroneously released to you, please return it to the MTSU PO immediately. DO NOT OPEN IT. Students are responsible for immediately returning to MTSU Post Office any items (letters and packages) you receive in error or which are not addressed to you.
International parcels require an electronic customs form, which can be accessed from USPS web site, in Search bar type Customs Forms. If you have difficulty getting the form to print, you may need to clear your cache or change browsers. Internet Explorer and Google Chrome are usually best.
The campus post office handles all change of address requests for students. Submit any change of address to the campus post office(look in FAQs for how to submit your change of address), not the US Postal Service.