Self Service Password Reset F.A.Q.

SSPR is Self-Service Password Reset within the Microsoft Office 365 space. It allows employees and students to conveniently make changes to their domain password without the assistance of technical support staff. The system is used when you:

• Want to change your domain MTSU ID (FSA) password
• Forget your FSA domain password and need to reset it
• Need to unlock your MTSU (FSA) account

You must first register your information in Office 365 in order to use SSPR. This information can consist of a mobile phone number, alternate email address, and security questions. You will only have to set this up one time. Once it is set up, you are free to change your password using the “Forgot my Password” or “Can’t access your account” links.

All students, faculty and staff will be enrolled in SSPR by February 2020.  If you would like to start using SSPR before then, contact the Help Desk and they can enable your account.  Once enabled, complete your setup by Enabling Self Service Password Reset.

1. You must register an Alternate (Personal) Email Address. This email address cannot be your MTSU Email Address.
2. If you choose to add your mobile phone, you will need the phone number

There are 2 ways to reset your password:

1. Reset via the Microsoft Online Password Reset website
   1. Enter your MTSU ID (FSA) username @mtsu.edu or @mtmail.mtsu.edu and the characters in the picture and continue through the steps.
2. Reset via one of MTSU's SSO-enabled websites (MTSU webmail, D2L, Lynda.com, office.com, etc.)
   1. Click the "Forgot my password" link. This will redirect you to the Microsoft Online Password Reset website.

1. When you have forgotten your MTSU ID (FSA) password
2. When you get locked out of your MTSU (FSA) account
3. When you need to change your MTSU ID (FSA) password

When you reset your MTSU ID (FSA) password, your new password will now be used for many University systems and applications due to Single Sign-On (SSO). Some of these are:

• Office 365
• PipelineMT
• Email
• D2L
• OmniUpdate
• Qualtrics
• Rave
• Linkedin Learning (formerly Lynda.com)
• MT$ource

Note: Banner INB password changes will still be managed by ChangePW until version 9 is live.

If you cannot reset your password for any reason, you can contact the ITD Help Desk at (615) 898-5345 or at help@mtsu.edu.

SSPR allows employees and students to change their own password whenever they want without the assistance of technical support staff. It is also helpful if you lock yourself out of your MTSU (FSA) account.

SSPR is the new method for changing your MTSU ID (FSA) password. The ChangePW service is deprecated for MTSU (FSA) accounts and will eventually be retired.

Note: Banner 8 INB passwords will still use ChangePW to change that password until version 9 is live.

No, you do not need a phone for self-service password reset. There is an option to change your password by using an alternate email account or answering security questions.

To use self-service password reset, you are required to have an alternate email address. If you do not have one, you can sign up for one through your internet service provider, Google, Yahoo, etc.

The requirements for passwords remain the same as they were before:
Your new password must be 12 to 24 characters in length and must contain all three of the following items.

• At least 1 alphabetic character
• At least 1 numeric digit
• At least 1 special character from the list ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~

Certain special characters are not permitted space or tab. A dash (-) may not be used as the first character.
Your password must also not contain your username or your first or last names.
You can change your password only once within a 24-hour period.

If you enter information for mobile phone or alternate email, it is not visible to other users. The only people who can see this data are you and the IT administrator. Only you can see the answers to your security questions.