Self Service Password Reset F.A.Q.

What is SSPR?

SSPR is Self-Service Password Reset within the Microsoft Office 365 space. It allows employees and students to conveniently make changes to their domain password without the assistance of technical support staff. The system is used when you:

  • Want to change your domain MTSU ID (FSA) password
  • Forget your FSA domain password and need to reset it
  • Need to unlock your MTSU (FSA) account

How does this process work?

You must first register your information in Office 365 in order to use SSPR. This information can consist of a mobile phone number, alternate email address, and security questions. You will only have to set this up one time. Once it is set up, you are free to change your password using the “Forgot my Password” or “Can’t access your account” links.

How do I enroll in SSPR?

All students, faculty and staff will be enrolled in SSPR by February 2020.  If you would like to start using SSPR before then, contact the Help Desk and they can enable your account.  Once enabled, complete your setup by Enabling Self Service Password Reset.

What information do I need to know to complete this process?

  1. You must register an Alternate (Personal) Email Address. This email address cannot be your MTSU Email Address.
  2. If you choose to add your mobile phone, you will need the phone number

How do I reset my password?

There are 2 ways to reset your password:

  1. Reset via the Microsoft Online Password Reset website
    1. Enter your MTSU ID (FSA) username or and the characters in the picture and continue through the steps.
  2. Reset via one of MTSU's SSO-enabled websites (MTSU webmail, D2L,,, etc.)
    1. Click the "Forgot my password" link. This will redirect you to the Microsoft Online Password Reset website.

When do I use self-service password reset?

  1. When you have forgotten your MTSU ID (FSA) password
  2. When you get locked out of your MTSU (FSA) account
  3. When you need to change your MTSU ID (FSA) password

Which systems and applications will resetting my password apply to?

When you reset your MTSU ID (FSA) password, your new password will now be used for many University systems and applications due to Single Sign-On (SSO). Some of these are:

  • Office 365
  • PipelineMT
  • Email
  • D2L
  • OmniUpdate
  • Qualtrics
  • Rave
  • Linkedin Learning (formerly
  • MT$ource

Note: Banner INB password changes will still be managed by ChangePW until version 9 is live.

I have forgotten my password can the Help Desk reset it?

If you cannot reset your password for any reason, you can contact the ITD Help Desk at (615) 898-5345 or at

Why do I need to use SSPR?

SSPR allows employees and students to change their own password whenever they want without the assistance of technical support staff. It is also helpful if you lock yourself out of your MTSU (FSA) account.

Am I required to use SSPR?

SSPR is the new method for changing your MTSU ID (FSA) password. The ChangePW service is deprecated for MTSU (FSA) accounts and will eventually be retired.

Note: Banner 8 INB passwords will still use ChangePW to change that password until version 9 is live.

Do I need to have a smartphone to use SSPR?

No, you do not need a phone for self-service password reset. There is an option to change your password by using an alternate email account or answering security questions.

What if I don’t have an Alternate Email Address?

To use self-service password reset, you are required to have an alternate email address. If you do not have one, you can sign up for one through your internet service provider, Google, Yahoo, etc.

What are the requirements for a new password?

The requirements for passwords remain the same as they were before:
Your new password must be 12 to 24 characters in length and must contain all three of the following items.

  • At least 1 alphabetic character
  • At least 1 numeric digit
  • At least 1 special character from the list ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~

Certain special characters are not permitted space or tab. A dash (-) may not be used as the first character.
Your password must also not contain your username or your first or last names.
You can change your password only once within a 24-hour period.

Is my registered information private?

If you enter information for mobile phone or alternate email, it is not visible to other users. The only people who can see this data are you and the IT administrator. Only you can see the answers to your security questions.


ITD Help Desk

Operating Hours
Sun: 12pm – 6pm 
  8am – 9pm
Fri: 8am – 4:30pm
10am – 4:30pm 

For students and staff who are unable to access the main Help Desk located in KUC 320, please call or email to schedule a meeting at our satellite office located in the ROTC Annex.  

(615) 898-5345
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