Student Technology Assistant (STA) Program

The Student Technology Assistant (STA) program is designed to give students an opportunity to earn and learn while helping to provide front-line assistance to computer lab and Help Desk users on a wide range of computing-related issues, with an emphasis on customer service.
The STA program consists of online training at three levels of expertise:
  1. Beginning
  2. Intermediate (Microsoft Office Specialist Certification)
  3. Advanced (Microsoft Technician Certification)
The STA program is an innovative initiative that benefits students, while also helping to meet the technology support needs of some campus computer labs and the ITD Help Desk.

The Mission

  1. The STA program will serve as a special opportunity for students to develop skills using information technology to add real value to the students’ academic experience, help prepare them for life after graduation, and provide an opportunity to become Microsoft-certified in various areas.
  2. The participating labs become student-centered, technology-based learning environments where students, faculty, and staff can use the latest computer technology available on campus.

Terms and Conditions

  • In order to work during a semester, an STA must be enrolled as a full-time student in the fall and spring semesters. If a student is enrolled full time in the fall, he or she may work during the summer months without taking a summer class. (Exceptions may be made for graduating seniors.)
  • STAs are expected to successfully complete the levels that are required by the lab in which they work, by a deadline. The first level is to be completed within the first semester of employment. Failure to successfully complete or meet specified deadlines will result in termination from working in any STA hosted lab. Success or failure in the program is up to each individual STA.
  • STAs are not allowed to work more than 28 hours per week.
  • International and graduate students are limited to 20 hours per week.
  • STAs are not allowed to work in any other department on campus while employed in any TAF-supported lab or at the ITD Help Desk.
  • Violation of any of the above terms and conditions will result in immediate termination.
  • In addition, each STA is also subject to the rules of the lab where employed.

Participating Labs

Lab Name / Location
Completion Level Required Beginning Hourly Pay Maximum Hourly Pay
Adaptive Technology Center Level I (will be encouraged to complete Level II & Level III

$8.00

$11.00

University Computer Lab at KOM (Computer Science & Mathematics) Level II (will be encouraged to complete Level III)

$8.00

$11.00

ITD Help Desk  Level III

$8.00

$11.00

University Computer Lab at Walker Library Level II (will be encouraged to complete Level III)

$8.00

$11.00

University Computer Lab at BAS Level II (will be encouraged to complete Level III)

$8.00

$11.00

All students wishing to participate in the STA program will need to complete an application and skill level assessment.  If you wish to apply, fill out the STA application and skill level assessment. Upon receipt, the application will be forwarded to lab directors as the need to hire arises. You will be notified if you are selected for an interview.
ITD Help Desk

Sun: 2:00pm – 9:00pm
Mon-Thur: 8:00am – 9:00pm
Fri: 8:00am – 4:30pm
Sat: 10:00am – 4:00pm


(615) 898-5345
help@mtsu.edu
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The ITD Help Desk is located in KUC 320.


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