CUSTOMS is the Middle Tennessee State University new student orientation program. CUSTOMS orientations are offered on different dates. Registration for these dates will be available online in early April.

The CUSTOMS office is located in Keathley University Center room 326. Regular office hours are Monday through Friday, 8:00 am to 4:30 pm. Our office phone number is 615-898-5533. Our staff welcomes your questions and comments.

We believe that an on campus and in person orientation is the most beneficial experience to our new students. But, we are dedicated to providing our incoming freshman and transfers a broad orientation to MTSU that will encompass our services, resources and options that are available to our students.  The CUSTOMS Online program allows you to complete the basic orientation and save or link to additional information on some of the topics most interesting to you.  The basic modules of CUSTOMS Online will take approximately one hour to complete, but the program allows you to leave and return at the point you left the program, if you need to leave the program.  There are many additional aspects of our campus, its services and resources to share with you.   This has been provided throughout CUSTOMS Online in links to departments and programs sharing specific information related to our new students.  This information is easy to access, by clicking on the CUSTOMS Globe on the webpage that you link to.  You are encouraged to explore these exciting and helpful areas of campus.  These resources that will enrich your college experience and we want you to take advantage of all of them!  

Look for the globe - CUSTOMS globe


The mission of the Middle Tennessee State University orientation program, CUSTOMS, is to facilitate the transition of new undergraduate students into the university; prepare new students for the institution's educational opportunities; and initiate the integration of new undergraduate students into the intellectual, cultural, and social climate of the institution. The CUSTOMS program falls in line with the overall mission of the university to provide student support services that create a campus environment conducive to learning and personal development.

CUSTOMS orientations are led by student orientation assistants (SOAs) and include:

  • Passport Book Registering for classes early
  • Learning your way around campus with the Virtual Tour
  • Touring residence halls with the Virtual Tour
  • Group meetings with academic and career advisors with Zoom meetings and phone calls
  • A wealth of information on University life and student services
  • Meet other new students and SOAs in Zoom group meetings

CUSTOMS Online will answer many of the questions and concerns facing new students and their families. Please use the links to find out more in-depth information and feel free to contact any department by phone or email listed on their website. 

For more information on CUSTOMS, please contact us. Our office is located in Keathley University Center room 326. Regular office hours are Monday through Friday, 8:00 am to 4:30 pm.


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